TERMS OF USE
of the site and online store

This website (www.antheaorganics.gr) belongs to the company "ANTHEA ORGANICS", based in Thessaloniki, VAT number 109757679, Tax Office of Thessaloniki, GEMI number 144599605000 and legal representative Eleonora Goudaki, daughter of Nikolaos).

UNRESERVED ACCEPTANCE OF TERMS

ATTENTION! The visit and use of the site is governed by these terms, which you are deemed to have accepted by simply visiting and using the site. You should read the terms carefully and refer to them each time you visit the site. The Company reserves the right to modify them at any time, posting the new text on the site each time. If you have any objections or reservations, do not continue browsing and using the site. You can inform us of your objections and reservations at info@antheaorganics.gr.

GENERAL TERMS

Contact the Company – Operating Hours

Communication with the Company will be via
– email: info@antheaorganics.gr
– telephone: 2311261042
between 10:00 and 17:00 (Greece time) on working days only (i.e. excluding Saturday, Sunday and official holidays).
The above may vary during the Christmas/New Year holidays, Easter and during August.

Technical Access to the Site

  1. Visiting and using the site requires that you access the internet at your own sole risk, means and expense. The Company assumes no obligation or responsibility for ensuring and/or assisting your access to the internet. The Company is not liable in the event that for any technical reason access to the internet or the site is temporarily or permanently impossible or interrupted or that it is not possible to post content on the site.
  2.  You are solely responsible for ensuring that your computer, networks, systems and files are not compromised and protected from viruses, malware, etc. The Company is not responsible for the maintenance or repair of your computer, networks, systems and files for any damage they may suffer as a result of your visit to the site or from the intervention of third parties.

Your Obligations

You are obliged
– to comply with these terms and with applicable legislation,
– to provide accurate and complete information when using the site,
– to refrain from any action that could be detrimental to the Company and/or third parties,
– to refrain from posting, publishing and disseminating through the site any material/content that is illegal, offensive, abusive,
defamatory, or that supports unfair discrimination.
– not to use the site in the context of illegal activities or as a means of causing damage to third parties.

In case of breach of the above obligations, you are obliged to fully compensate for any damage caused to the Company or third parties.

Site Content Ownership & Use

  1. The content of the site (indicatively: texts, photographs, videos, audio
    files, logos, icons, applications, software) and the intellectual property rights therein, in the form, structure and functions of the site belong to the Company or to third parties who have granted the Company a license to use it.
  2.  The total or partial reproduction, copying, republication, transmission, loading, uploading, modification, exploitation or use of:
    a. the content, form, structure and functions of the site,
    b. the trademarks, names, logos and other distinctive features used on the site, without the prior written consent of the Company or third parties who have rights thereto, is prohibited.
  3.  Visiting and using the site does not grant you any rights to the above information.
  4.  The Company reserves the right to modify and update the content, format, structure and functions of the site at any time.

Disclaimer from the Company

  1. The Company strives for the accuracy of the information posted on the site, however, it does not guarantee it, especially the accuracy of information obtained from third parties. In the event of errors or inaccuracies, the Company will take appropriate action to correct them as soon as possible after their discovery.
  2.  The Company bears no responsibility for the content and availability of external websites linked to the site or to which reference is made through the site.
  3.  The Company's liability for slight negligence, for the recovery of any indirect, consequential damage, lost profits, loss of revenue, for luck or force majeure events is excluded.

Applicable Law & Dispute Resolution

The visit and use of the site and your transactions through it with the Company are governed by Greek law. The courts of Thessaloniki are exclusively responsible for resolving any dispute.
These terms and conditions apply to the extent not otherwise specified by mandatory provisions of law.

ONLINE STORE - TERMS OF TRANSACTIONS
Through the site you have the opportunity to be informed about the products available to
the Company (produced by the Company or by third parties) and to order them.

Order Acceptance By The Company

After submitting the order, you will receive an automated email for its receipt. Neither the submission of an order nor the email for its receipt implies acceptance of the order by the Company. In order to accept the order, various checks are required to be carried out (such as stock/availability check, credit check, ease of delivery, etc.). Only after the specific confirmation of acceptance by the Company is a contract for the purchase and sale of the product drawn up between you and the Company.

Changes to the Order

Changes to the order are only accepted by telephone until the products are delivered to a shipping company for shipment to you.

Delivery & Order Tracking

  1. You are responsible for the delivery costs of the products, which are paid in the same way as the price. The amount of the costs depends on the delivery method you choose and the delivery address.
  2.  The delivery time of the products depends on the type and availability of the products and on the address to which they will be delivered. The delivery of the products takes place within a reasonable time, not exceeding thirty (30) calendar days. Shorter delivery times listed on the site are indicative, although the Company makes a reasonable effort to comply with them.  If you wish the products to be delivered within a certain deadline or on a certain day and time, you should contact the Company in this regard to determine whether this is possible.
  3.  If the product is returned to the Company due to you or another authorized person not being available for delivery or because you provided us with incorrect information, you will have to collect it from the Company at your own expense, upon agreement. The Company will attempt to resend the product to you only if you cover the cost of this new shipment.
  4.  The Company may not deliver products to certain areas (inside or outside Greece). In this case, you must arrange for the receipt of the products from the Company's premises or from their storage/keeping location.
  5.  You will be informed about the progress of your order via email, through your account (if you are a registered user) or by phone.
  6. Upon receipt, you should carefully check the product and its packaging. If you find a problem with the packaging, please do not receive the product. If you find a problem immediately after receipt, you should immediately report it to the carrier and the Company.

Withdrawal – Return of a Non-Defective Product

  1. If you are a consumer (i.e., you are not acting in your professional capacity)  you are entitled – without having to invoke a defect or any other reason – to declare within fourteen (14) calendar days from receipt that you withdraw.  To declare withdrawal, it is sufficient to send the Company a message from your email address within the above deadline. After receiving the declaration, the Company will send you an email confirming its receipt.
  2.  Within fourteen (14) calendar days from the date of sending the Company the declaration of withdrawal, you must return the product, in the condition in which you received it, with its packaging and all the documents, gifts, ancillary products and materials that accompanied it in good condition, to the address: Katholikon 4, Thessaloniki.  The costs of returning the products to the Company are borne exclusively by you.
  3.  Once the product is returned, the Company will refund you the amount it received for it. If you did not choose the cheapest shipping method for the delivery of the product to you, the additional shipping cost will not be refunded.
  4.  In the event that the value of the product, its packaging and/or accompanying documents has decreased due to mishandling, beyond that which is reasonably required for the simple examination of the functionality and characteristics of the product, you are obliged to compensate the Company. The Company is entitled to deduct the amount of compensation from the amount to be refunded.
  5.  Any refund from the Company will be made by transfer to a bank account that you will indicate in writing or electronically (IBAN, BIC/SWIFT of a bank account in your name is required).
  6.  You do not have the right to withdraw from products that may deteriorate or expire soon or whose packaging has been unsealed and whose return is contraindicated for health or hygiene reasons, and for anything else that the law excludes from the right of withdrawal and choice of payment method).

Product Description

The Company makes every effort to ensure the accuracy of the characteristics and properties of the products listed on the site. However, in the event that, by mistake or due to incorrect information from third parties, there are inaccuracies, typographical or spelling errors in the listed characteristics, properties or prices of the products, the Company shall not be liable beyond correcting these errors immediately upon their discovery, informing you, if you have submitted an order, and replacing any delivered products or refunding the price, as stated below.

Payment of Price, Taxes, Delivery Costs, etc.

  1. Submitting an order to purchase a product implies your obligation to pay the price of the product (with all associated charges, i.e. VAT and other fees, taxes or duties imposed by law, as well as the costs of delivering the product to you).  The relevant charges will be notified to you before completing the order and will be listed on the order submission receipt that you will receive electronically (via email), as well as on the relevant tax documents in accordance with the legal provisions. You must pay the above amounts by any of the following payment methods you choose
    – Deposit to a Eurobank bank account
    – Credit & debit card (visa/master/maestro) via the Eurobank site
    – PayPal

– 2. Until full and complete payment of the price and any associated charges, the products remain the property of the Company, even if they have been delivered to you.

3.  The Company reserves the right to change the prices of products and services and the terms and methods of payment at any time. The changes will be effective from the time they are posted on the site.

Pricing

For each transaction, legal tax documents are issued and sent electronically. In case you are subject to a special VAT or other tax regime for any reason, you should contact the company by phone before submitting an order.

Return of Defective Products

  1. In the event that you receive a defective product, you must contact the Company via email or telephone as soon as possible, but no later than thirty (30) days from receipt of the product, unless otherwise provided by law or if by its nature the product has a shorter life cycle (in which case you must inform the Company immediately). The Company will replace the defective product or refund the price paid (including VAT, delivery costs and any incidental charges), immediately after receipt and inspection of the defective product. The Company is responsible for the return costs of defective products. Defective products must be returned with the original documents that accompanied them and in their packaging.
  2.  You have no other claim against the Company in the event of a defective product other than that for its replacement or for the refund of the price (including VAT, delivery costs and incidental charges), unless otherwise specified by law.
  3.  Defective products are understood to be products whose characteristics differ significantly from those stated on the site (agreed properties).
  4.  Any refund from the Company will be made by transfer to a bank account that you will indicate in writing or electronically (IBAN, BIC/SWIFT of a bank account in your name is required).

PERSONAL DATA PROTECTION

You can learn about how the Company uses your personal data  here .